customer service skills

5 Key Skills All Good Customer Service Reps Should Have by the Bucket

by Rod Dunne July 30, 2011 Biz Dev
Five skills all good customer service/support representatives need to have

Everyone has had the experience of shopping at a store and receiving bad customer service. When you are willing to spend your hard earned money only to be treated badly, it makes for an unpleasant shopping experience. Easy tips on basic customer service skills could easily make the buying experience more pleasurable for both parties. (more)

Applying Good Customer Service Skills Training Tips to Client Facing Roles

by Rod Dunne March 14, 2011 Biz Dev
Applying Good Customer Service Skills Training, Tips and Techniques

Just about every business requires good customer service skills. It is an essential part of maintaining the custom of your existing customers as well as winning over new ones. These types of skills need to be developed and refined within your company. The key goal for your colleagues is being able to work better with (more)