Most everyone has had at least one great manager and one terrible one. Unfortunately, the latter seems much more common than the former. What makes bad managing such a bug? It is a combination of ignorance and ego.
If you have stepped up into that big role—telling other people what to do, managing their work efforts, delegating, adding motivational comments on performance review appraisals, you’ll want to consider the skills for highly effective managers that will put you in the great category and not the terrible one.
The ignorant manager is almost pitiable. He or she might simply lack leadership skills training.
In fact, it’s a well-established fact that the most common symptom of poor managing is being uniformed, but the old adage, “What you don’t know can’t hurt you,” is simply not true. What you don’t know can get you fired.
Simply by following some basic tips learned from customer services you can improve relationships with customers and work colleagues and save everybody the heartache.
Let Go of Your Ego:
Managers who fall into the trap of flexing their ego are in worse straights than those who can claim ignorance. An unchecked ego is a trap that will undermine any effective leadership skills that could be taught to a manager.
It is ego that whispers to the manager, “You’re in charge. It’s your job to tell these underlings what to do.” That kind of attitude quickly alienates a manager from his or her employees.
Humbly-Informed Managers Listen:
Ask any good or great manager what he or she emphasizes most and you’ll get one answer resoundingly more often than all the others. Listening is the key to building rapport with employees and motivating them to succeed in their jobs.
At the end of the day, a great manager realizes three things clearly. No manager is without ignorance; being open to hear from employees about blind spots is beneficial for both parties and learning leadership skills for managers is an important part of growing.
No manager can do his or her job alone; humbly accepting help and feedback creates synergy. Take your performance appraisal comments as employee directions for how the work environment can be improved.
The skills for highly effective managers that matter most are active listening and humble resolve. Anyone who has been put into a management role should quickly find communication skills training courses and learn from professional communicators, how to hear and speak effectively.
More often than any other skill, listening will bring resolution to conflict, confusion, and low-productivity.
President Truman’s motto: “The buck stops here,” is true for all managers.
For that reason, when hard choices have to be made, the manager has to make them. A suitable resolution is not always available. People may leave with hurt feelings. Others might quit.
The people who know skills for highly effective managers understand that the ego is telling the truth without its most potent finish. “If I tell my employees what to do in a respectful way, taking in to consideration their struggles and concerns, we will work as the TEAM that we are designed to be.