How Business Process Consultancy Can Be Made to Work For You

by Rod Dunne on June 23, 2011

in Biz Dev

Every company, whether it is a small start-up or a mega corporation, can see gains in customer relations, efficiency, quality or productivity improvements through proper consulting.

Business process consulting offers a company the chance to streamline their production or services, saving time and money and providing superior returns for the future.


Consultants traditionally help with defining process models, identifying strategic areas for improvement and training senior staff on how to use business process management systems.

Ask yourself – Just what can a business process consultant do for your firm?

A business process management consultant can offer a new paradigm for a company in the span of only a few days or weeks, which will transform an outdated or impractical approach into a system that outperforms its predecessor.

Sometimes the evolution may be staggering — saving companies hundreds of thousands, perhaps even millions of dollars — and the investment pays for itself many times over. The cost of a professional business development consultant is pittance in comparison to future growth & profit potential.

A business process is exactly what it sounds like: a plan for improvement that identifies key problems or concerns within a company and seeks to redress them.  Often times, a company will hire a business process consultant (or, in some cases, an entire computer consulting support & services firm writ large for many IT projects) to analyze their current market plan for an extended period of time.

At the end of the consultant’s analysis and business process modeling, he or she will offer both criticisms on the old model as well as a new business process for the company to pursue. For example, there may be project management initiatives to pursue or business intelligence jobs that need to be completed.

These processes make up the central nervous system of a company.  When a customer first comes into contact with a company product or image, they should be experiencing part of the process automatically in order to avoid losing consumer attention or resources.

The businesses that do not bother to address a process may be investing far more money into their marketing, management, and delivery than is necessary.

Making operational business processes part of your workforce’s core capabilities

What’s more, there may be a lack of uniformity and unnecessary complexities, such as redundant departments, which further hampers the company’s goals.  Without a periodic consultation and reassessment, these companies risk generating a massive amount of waste and losing valuable market share.

A complete overhaul of a company’s strategy is known as business process re-engineering.  When a company finds that they are wasteful or inadequate across the board, they attempt to reinvigorate their image by designing work-flows and communications and putting their paradigms through testing in order to see if the development will succeed. Re-evaluating your risk management and mitigation process to identify in your process and overlooked risks mail to form a key part this process.

This is business process consulting taken to its furthest extent — placing all employees, practices and product development services in a company under scrutiny in order to determine whether their actions can be improved.

But theres still a requirement for you to use your own initiative when taking advice…

While the vast majority of companies prefer to hire a consultant for these processes, not all changes have to be done at a person’s recommendation.  Business process software has become a popular tool of corporate policy during the past decade as companies realize the potential for automated oversight and upgrades.

These computer-driven business process consulting strategies work by analyzing a department’s value relative to factors such as man-hours, productivity, budget, and criticism.

The computer model has become amalgamated into some consulting firms’ plans for improvement, and it may become a major point of corporate America in the near future as more businesses realize the value of the automated software.

Author Rod Dunne...

Blog owner and sole writer Rod DunneI am the owner and sole writer on Product-ivity.com. This is my personal blog detailing troubleshooting tips for small businesses. Posts are based upon 2 decades in consultancy & innovation management within startups/maturing companies.

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