Selecting Business Computer Support Services? 3 Critical Factors to Consider

Three services your business computers, networks and infrastructure will always need

by Rod Dunne on June 27, 2011

in Innovation

If you own a business, you cannot operate efficiently without business computer services.  Computers and advanced software programs have changed the way companies do business – almost as much as business marketing & promotion services have.

Instead of storing data in physical file folders, companies store their entire company portfolio in virtual databases.

If you experience a system meltdown or a virus, rebounding can be difficult without a reliable and experienced business computer service.  When you are comparing small business computer services there are several factors you should consider.

While price is important, choosing trusted network system service provider will ensure your business stays up and running.  Know what to look for in a service providers and make a wise investment for your company.

Experience and Reputation

Perhaps the biggest factor to consider when choose business computer repair services is experience and reputation.  Just because a computer repair service provider offers affordable services does not mean they offer quality services.

The only way to measure the quality of a company is to review their working history, product & operational process documentation and their reputation in the community.  If you are not sure where to start on your search for quality business computer services, ask other business owners or associates who they use.

Look at their range of supported systems, networks, operating systems and software. This becomes increasingly important if using a range of applications (e.g. multi-level marketing applications, data warehousing, etc.).

Choose a Company That Manages Their Own Staff

A majority of computer business services are outsourced.  This means that the company offering business computer services hires a third-party company to perform IT operations.  If you want to make sure you business networks and servers are monitored efficiently, choose a company that does not outsource.

Companies that manage their own staff provide you with better customer service and an added level of security and confidence. At the very least, you want to know their help desk support services are tightly integrated to their engineering teams.

Always Read Through Contract Terms and Conditions

Some companies offering IT services require their customers to sign a contract for their services.  This contract will dictate how long you must stay with the company to avoid early contract cancellation fees.

If you want to avoid paying unnecessary fees, choose a company that does not charge financially damaging fees to cancel your contract.  A company that offers quality service will not bind you.

Computer service providers will help with onsite support and remote troubleshooting.  If you want to choose the best provider consider the factors above before you start comparing price.  With the right amount of research, you will find an experienced company with a good reputation in the industry.  If you make your decision based on price, you could end up paying more than you bargained for.

Author Rod Dunne...

Blog owner and sole writer Rod DunneI am the owner and sole writer on This is my personal blog detailing troubleshooting tips for small businesses. Posts are based upon 2 decades in consultancy & innovation management within startups/maturing companies.

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